Refund policy

Return & Refund Policy

Thank you for shopping at [libaasofficial.com]. We value your satisfaction and want to ensure you have a seamless shopping experience with us. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

You have 7 days from the date of delivery to request a return or exchange. To be eligible, your item must meet the following conditions:

  • Unstitched Suits: The fabric must not be cut, altered, or stitched in any way. It must be in its original, uncut length.

  • Original Packaging: The dress must be returned in its original brand packaging, with all product tags, labels, and the purchase invoice intact.

  • Condition: The item must be unused, unwashed, unworn, and free from any stains, fragrance, or damage.

2. Non-Returnable Items

  • Items purchased during sales, promotions, or clearance events are not eligible for return or exchange unless they are received damaged or defective.

  • Stitched dresses or fabrics that have already been cut cannot be returned or exchanged under any circumstances.

3. Exchange Policy

If you wish to exchange a dress for a different design, color, or brand:

  • You can request an exchange within 7 days of delivery.

  • If the replacement item is of a higher value, the price difference must be paid. If it is of a lower value, the difference will be issued as a store credit or refunded.

4. Refunds & Processing

  • Defective or Incorrect Orders: If we sent the wrong brand/design or if the fabric has a manufacturing defect, we will issue a 100% full refund, including all shipping charges.

  • Change of Mind: If you wish to return a product due to a change of mind, the original shipping charges will be deducted from your total refund amount.

  • Refund Method: Once we receive and inspect the returned item, your refund will be processed within 3 to 5 working days. The amount will be transferred directly to your Bank Account, EasyPaisa, or JazzCash.

5. How to Initiate a Return

  1. Contact our customer support via WhatsApp at [+923091646190] or email us at [carelibaasofficial@gmail.com] with your Order ID and photos of the item.

  2. Once your return request is approved, you will need to ship the parcel back to our designated address using any traceable local courier service (TCS, Leopard, M&P, etc.).